Posted under Knowledge Base & MS Office & Windows & Windows 11
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Tags Gotcha, Tip, Tutorial
As I was no longer trading via a limited company, I wanted to remove the “Ltd” references to my organisation and URLs in Office 365.
One key point was that the login username was SteveWoodley@SalientSoftLtd.onmicrosoft.com, and I wanted to remove the Ltd. Office 365 support advised on this and I did the following:
- I added a new domain as above without the Ltd. To do this, I visited the admin centre, clicked “Show All” on the left menu, and then dropped down the settings menu, again on the left. I added the new domain, and also clicked the button to make it the fallback domain.
- I then selected users under the active users menu, selected my user, and then clicked the link for “manage username and email”. I then clicked the pencil to edit the primary username and email, and selected the new domain that I had just entered above.
- I did this again for all the usernames.
- I noted that when I visited onedrive, the URL root showed as “https://salientsoftltd-my.sharepoint.com/”, i.e. it still had the “Ltd” in it. After searching online, this post here states that you cannot change this as it is the tenant domain name. It would mean creating a new tenant/Office 365 subscription and moving all the data, settings etc. from the old to the new. As this was not a big deal, and as the support staff did not see this as a problem, I left it alone, and was happy that at least the username was corrected.
After this was done, I found that onedrive could not see all the files and was concerned about lost files. I did note that under the user settings, there is a OneDrive menu which allows you to create a link. This in fact created a working link, but the main OneDrive link from the admin etc. continued not to work.
Support advised just waiting a day to allow the changes to be resynchronised correctly at the server end. I did this, and it did indeed work out fine with everything working.
I had also initially had issues with OneDrive for Windows 11 immediately after the change, regarding use of the modified username/domain, and could not see the files. Again, this all sorted itself out after a day or so and everything was fine.
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