Posted under Hardware & Knowledge Base & PC & Windows & Windows 10
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Tags Gotcha, Tip
We have had this issue a number of times, where the cover keyboard just won’t work, even after rebooting several times.
This appears to be a common problem which is griped about online, and the solutions are varied, not that clear/consistent, and do not always work. I even replaced the cover keyboard, which did fix the problem at the time, but I then later found that the original one still worked!
IMO this looks like some kind of underlying bios problem.
After trying a number of ideas which did not work, including removing the keyboard driver, and disabling/re-enabling the keyboard in the UEFI bios, I found that booting into the UEFI bios (hold +volume button whilst pressing on button), and then rebooting again, seemed to work.
This site here appeared to have some helpful ideas, including running the keyboard troubleshooter, which I had not seen previously. As the troubleshooter initially said that there were no problems (!), I had to run additional troubleshooters and then select keyboard, as per the post, for it to work. In my case, the troubleshooter ran fine, but the keyboard was already working, so I’ll have to wait until next time to see if this helps to solve the problem, should it occur again.
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