Posted under 64 Bit
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Tags Bug, Gotcha, Windows, Windows64bit, Windows7, WindowsMobile
My old TyTn II has had sync issues over the last few weeks, sometimes needing several attempts to sync.
A few days ago it failed completely with sync errors part way through.
I have tried a number of things to resolve the issue, with only partial success.
1/ WMDC 6.1 did not sync at all. I tried turning ‘advanced network functionality’ both on and off on the TyTn II (under settings/connections/USB to PC), and neither worked. The advanced setting is apparently what allows the device to share the PCs internet connection, and is not available with this turned off, although I have not investigated this.
2/ I tried removing WMDC 6.1 and installing WMDC6.0 for Windows 7/Vista 64 bit, but it always installed 6.1 as part of the install, and so was very tricky to roll back.
3/ This procedure worked in the end and allowed 6.0 to install (as per this forum post here):-
Note that as part of this procedure, when deleting the WindowsMobile folder, renaming it first then allows all the contents to be deleted (possibly rebooting after the rename but this was not always required). Note also that I turned windows update automatic mode off so that it would always ask about any update first, in case it was responsible for the ‘invisible’ update to 6.1
Here are the steps that I performed during this cycle of events that has got
my Dopod phone with WM6 sync’ing again with WMDC 6.0:
— Uninstalled the two Windows Mobile Device Center 6.1 items from the
Control Panel > Programs and Features list
— Manually deleted the contents of the C:\Windows\WindowsMobile folder.
Initially I could not delete some DLLs but once the two “Windows Mobile
device connectivity” services were stopped from the Task Manager, I was able
to delete the rest of the files in the WindowsMobile folder, except for the
en-US folder containing the *.MUI files. I could not delete them and so
decided to leave them.
— Using Regedit, I deleted all entries from the following two keys that
related to my two devices:
* HKCU\Software\Microsoft\Windows CE Services\Partners
* HKLM\Software\Microsoft\Windows Portable Devices\Devices (I left
in the entry for my memory card)
— Using Windows Explorer, I deleted all files in the following folder:
* C:\Users\<username>\AppData\Roaming\Microsoft\Acti veSync\Profiles
— With my two Pocket PCs disconnected, I tapped on Start > Programs >
ActiveSync > Menu > Options, highlighted the Windows PC and tapped on and
the Delete button. Both of my PPCs had two entries in here so there could
have been some confusion on the desktop at some point, so I deleted both of
them. They do not sync with any other computer.
— Rebooted (Restarted) my Windows Vista computer
— Reinstalled WMDC 6.0 from the Microsoft Download website.
— Recreated the two relationships from my two devices, and they each did
the initial long sync
— I then tested each device that it could perform a sync not long after it
was reconnected, and they both now sync perfectly. I also tested that making
any changes to some contact details in Outlook 2007 would update the devices
after a sync. and it did.
4/ When using WMDC 6.0, I had to disable the Advanced Networking Functionality on the device, as WMDC was unable to install the correct driver for it when I tried.
4/ This now allowed the TyTn II to sync contacts, calendar and tasks. However, annoyingly, it does not sync the textual content of calendar appointments or tasks – only the headers are synced. This is the ‘partial’ solution that I am having to live with. The good point is that at least contacts are synced properly, and at least with the appointments I will get reminders on the phone plus the title details, which is enough for most of them.
5/ I retried the different versions a number of times but this behaviour was consistent. In the end I had to use system restore to remove 6.1 as the driver update would not remove. It may have done so in safe mode but I did not try this. The behaviour was consistent with both USB and bluetooth syncing.
6/ I also tried syncing with a laptop running Windows XP, but interestingly this also failed to sync, which perhaps points the finger at the TyTn II as this used to work.
7/ I tried running SCANPST.EXE (in the C:\Program Files (x86)\Microsoft Office\Office12 folder) to check for PST corruption as a possible issue. Interestingly it did find a number of issues. It fixed most, if not all of them ( I reran the check again after it had done the fix and some errors remained). However, these errors have not caused any issues when using Outlook and did not allow the TyTn II to sync with WMDC 6.1
It is not clear what the actual issue is, but it is interesting that WMDC 6.0 at least completes a full sync consistently (albeit without calendar/task text). There are any number of posts on the internet complaining about this issue, and I must say I agree with them. It is hugely ironic that an iPhone can sync with Outlook but in many cases a Windows Mobile cannot.